Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Polycom HDX 8000 is the perfect solution for high quality video transmission. You will be able to communicate freely and naturally, and thanks to the built-in multipoint videoconferencing features you will be able to work simultaneously with documents, easily connect remote employees to work on a common project.
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